Getting your price takes about 60 seconds. Just use our online booking form — select your home size, cleaning type, and any add-ons you need, and you'll see your price before you confirm anything. No phone calls required, no waiting for a callback. If your home has specific needs or you'd like a custom quote, call us at (825) 535-3725 and we'll sort it out quickly.

Standard cleaning keeps your home consistently maintained — surfaces wiped, floors mopped and vacuumed, bathrooms and kitchen cleaned. It's ideal for homes that are cleaned regularly and just need to stay on top of things.

Deep cleaning goes several layers further. We clean inside and behind appliances, scrub grout lines, wipe down baseboards, clean window sills, tackle built-up grime in bathrooms and kitchens, and get into all the spots that get skipped during regular cleans. If your home hasn't been professionally cleaned in a while, or you're preparing for a sale or move, deep cleaning is the right starting point.

Inside window cleaning is available as an add-on to any cleaning type. Just select it when booking and we'll include it in your clean. It's one of our most requested extras, especially for homes in Windermere and Terwillegar with large windows and lots of natural light.

Not much — that's the point. Just make sure we can get into the home and that water and electricity are available. If there are specific areas or items you'd like us to focus on or avoid, let us know when booking or via phone. We handle everything else and follow up with you after to make sure you're happy.

Yes, and we mean it. If anything wasn't cleaned to the standard you expected, let us know within 24 hours and we'll come back to fix it at no charge. No arguments, no runaround. We work from a detailed checklist on every visit, but if something got missed — we own it and we fix it. Simple as that.

We accept e-transfer, credit cards, and debit cards through our secure online invoicing system. Payment is only due after your cleaning is completed and you're satisfied. Recurring clients can set up automatic monthly payments so there's nothing to think about between visits.

Yes. Life happens — we get it. Just let us know at least 24 hours before your scheduled clean and we'll reschedule to a time that works for you. You can do it yourself through your client portal, text us, or call — whichever is easiest.

Absolutely. Every HeyMaid cleaner goes through a full background check, reference verification, and in-person interview before joining our team. They're trained to handle your home with care and respect. We also carry insurance, so in the rare event anything is damaged, you're covered. Your home and everything in it is treated as if it were our own.

With a private cleaner, you're taking on all the risk — no insurance, no backup if they cancel, no quality control, and no recourse if something goes wrong. With HeyMaid you get a fully insured, background-checked professional who follows a detailed cleaning checklist every visit. If your regular cleaner is unavailable, we send a trained replacement so your schedule never gets disrupted. You also get consistent results, not results that depend on someone's mood or energy that day.

No. Most of our clients give us a key or door code and go about their day. We complete the clean, lock up securely when we leave, and send you a confirmation so you know it's done. If you prefer to be home, that works too — just let us know your preference when booking.

Yes. HeyMaid provides commercial cleaning for offices, small businesses, and retail spaces across Edmonton and surrounding areas. We'll put together a custom schedule and quote based on your space size and how often you need cleaning. Reach out directly and we'll get you set up.

Yes — we bring everything. Professional-grade cleaning products, microfiber cloths, mops, vacuums, and all equipment needed for your clean. You don't need to provide a thing. If you have a preferred product you'd like us to use for a specific surface, just let us know and we'll accommodate that.

Yes. We clean plenty of homes with dogs, cats, and other pets. Our products are safe for pet-friendly households. Just let us know you have pets when booking so our team is prepared, and feel free to note any areas where your pet spends most of their time so we can give those extra attention.

We recommend booking at least 48 hours in advance to secure your preferred date and time. For same-week bookings we'll always try our best to accommodate you — just call or text us directly and we'll check availability. Recurring clients get priority scheduling so your regular slot is always protected.

Most clients either leave a key in a lockbox, provide a door code, or drop off a spare key with us directly. All key and access information is stored securely and only shared with the cleaner assigned to your home. If you prefer to hand over the key in person on the first visit, we can arrange that too.

Yes. Clients who set up a regular cleaning schedule — weekly, bi-weekly, or monthly — receive a discount from their second visit onward. The more consistent your schedule, the more you save. It's our way of rewarding clients who trust us with their home long-term. Your discount is applied automatically — no promo codes needed.