PRIVACY POLICY

Last updated: May 2026

INTRODUCTION

HeyMaid Referral Agency Ltd. ("HeyMaid," "we," "us," or "our") is committed to protecting your personal information. We manage your personal data in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website. It also outlines your rights and how to contact us with questions or concerns.

By using HeyMaid's services or website, you agree to the collection and use of information as described in this policy. We may update this policy from time to time. We will post any updates on our website with a revised effective date.

OUR PRIVACY PRINCIPLES

We identify the purpose for collecting your information before or at the time it is collected. We collect only what we need, use it only for the stated purpose, and keep it only as long as necessary. We collect personal information by lawful and fair means, protect it with reasonable security safeguards, keep it accurate and up-to-date, and make our privacy practices readily available to you.

. INFORMATION WE COLLECT

We only collect personal information that is reasonably necessary to provide our services and operate our business.

Contact Information

Your name, email address, phone number, and home or service address. We collect these when you request a quote, make a booking, or communicate with us. This allows us to manage your appointments, send confirmations, and reach you when needed.

Service Details

Information about your home and cleaning needs, including the size of your home, number of rooms, specific tasks, entry instructions, access codes, or any notes relevant to your service (such as pets, special instructions, or areas to avoid). Entry information is stored securely and used only on the day of service.

Payment Information

To process bookings, we collect payment details. HeyMaid uses Stripe, a third-party payment processor that complies with PCI-DSS industry security standards. Your full credit card number is not stored on our own servers. We retain non-sensitive transaction details such as the amount and date of each payment for record-keeping purposes.

Communication Records

We keep records of your communications with us, including emails, texts, or call notes. This helps us maintain accurate service history and ensure your needs are met in current and future bookings.

Website Usage Data

When you visit our website, we automatically collect information about your device and how you interact with our site, including your IP address, browser type, device information, pages visited, and the date and time of your visit. We use tools like Google Analytics to gather this data in aggregate form to improve our website and marketing.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and support analytics and advertising. See the Cookies section below for full details.

2. HOW WE USE YOUR INFORMATION

To Provide and Manage Services

We use your contact and address information to schedule and perform cleaning services. Cleaners will have access only to the information necessary to carry out the job — such as your first name, address, and any entry instructions or service notes.

Payment Processing

We use your billing information to charge you for services rendered. Charges are processed after service is completed.

Communications

We use your contact details to send booking confirmations, reminders, receipts, and service updates. We may also contact you for follow-up feedback or to notify you of any important changes to our services or policies.

Marketing and Promotions

With your consent, we may send you promotional emails, SMS messages, or information about new services or offers. All marketing communications comply with Canada's Anti-Spam Legislation (CASL). You can opt out at any time — see Your Choices below.

Analytics and Improvement

We use website usage data to understand how our platform is being used, improve our booking flow, and troubleshoot issues. This data is typically analyzed in aggregate and is not used to identify individuals.

Advertising

We may use cookies and pixel data from tools like Facebook Pixel or Google Ads to show relevant advertising to people who have visited our site. This data is handled by those third-party platforms under their own privacy policies.

Legal and Compliance

We may use or retain your information to comply with legal obligations, enforce our agreements, collect unpaid fees, or protect the safety and rights of HeyMaid, our Cleaners, and our clients.

We do not sell your personal information to third parties or use it in ways you would not reasonably expect.

3. COOKIES AND TRACKING

Our website uses cookies and similar technologies including pixel tags for the following purposes:

Necessary Cookies: Essential for the website and booking platform to function properly.

Analytics Cookies: Google Analytics uses cookies to help us understand how visitors use our site. This data is collected in aggregate and does not identify individual users.

Advertising Cookies: The Facebook Pixel and Google Ads tools track visits to our site and actions taken, allowing us to run targeted advertising to people who have shown interest in our services.

When you first visit our website, you may see a cookie notice. By continuing to use the site, you consent to our use of cookies as described here. You can control or delete cookies through your browser settings at any time. Disabling cookies may affect some functionality of the site or booking platform. You can also opt out of Google Analytics via Google's browser add-on and adjust your ad preferences on Facebook or Google through your account settings.

4. DISCLOSURE OF YOUR INFORMATION

HeyMaid does not sell or rent your personal information to third parties. We share your information only in the following limited circumstances:

With Cleaners

When we refer a Cleaner to your property, we share only the information necessary for them to complete the job — typically your first name, address, entry instructions, and service notes. Cleaners are bound by confidentiality obligations and may not use your information for any purpose outside of the booked service.

With Service Providers

We work with trusted third-party vendors including our CRM and scheduling software, payment processor (Stripe), email and SMS platforms, and analytics tools. These providers access only what is necessary to perform their function and are required to handle your data securely.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if necessary to protect the safety of any person, prevent fraud, or enforce our agreements.

Business Transfers

If HeyMaid is involved in a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. We will notify you in advance where required by law and ensure your information remains protected.

Professional Advisors

We may share information with our lawyers, accountants, or insurance providers for legitimate business purposes. These parties are bound by confidentiality obligations.

5. DATA SECURITY

We take reasonable and appropriate measures to protect your personal information from loss, theft, and unauthorized access, use, alteration, or disclosure. Our security measures include:

- HTTPS encryption on our website and booking platform

- Restricted internal access — staff access only what they need for their role

- Confidentiality agreements signed by all staff

- Secure cloud-based software with regular updates and patches

- PCI-DSS-compliant payment processing through Stripe

- Secure disposal of any physical or electronic data that is no longer needed

No method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law and take immediate steps to address the situation.

6. DATA RETENTION

We retain your personal information only as long as necessary for the purpose it was collected or as required by law.

Service and payment records are kept for up to seven years for tax and legal compliance. If you have not used our services in a significant period of time, we may archive or securely delete your information. Marketing contact information is retained until you unsubscribe, after which your email is added to our suppression list to prevent accidental future contact. Cookies and tracking data are subject to the retention policies of the respective platforms (such as Google Analytics).

When data is no longer needed, we securely delete or anonymize it. Paper records are shredded and electronic data is permanently deleted.

7. YOUR RIGHTS AND CHOICES

As a client or user in Alberta, Canada, you have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and ask us to correct anything that is inaccurate or incomplete. We will respond within 30 days.

Withdrawal of Consent

Where our use of your information is based on consent — such as marketing communications — you may withdraw that consent at any time. To opt out of marketing emails, click "unsubscribe" in any promotional email. To opt out of SMS messages, reply STOP. You can also contact us directly at [email protected].

Withdrawing marketing consent does not affect our ability to send you transactional messages related to your bookings.

Deletion

You may request that we delete your personal information. We will accommodate such requests to the fullest extent possible, subject to any legal obligations to retain certain records.

Cookie Control

You can manage cookies through your browser settings or opt out of specific tools such as Google Analytics or Facebook advertising as described in the Cookies section above.

Complaints

If you have a concern about how we handle your personal information and it is not resolved to your satisfaction, you have the right to contact the Office of the Information and Privacy Commissioner (OIPC) of Alberta at oipc.ab.ca.

We will never discriminate against you for exercising any of these rights.

8. CHILDREN'S PRIVACY

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. HeyMaid is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. For significant changes, we may also notify you by email or through a notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

HeyMaid Referral Agency Ltd.

Edmonton, Alberta, Canada

Email: [email protected]

Phone: 825-535-3725

Website: heymaid.ca

We will respond to all privacy inquiries within 30 days.

This Privacy Policy is governed by the laws of Alberta, Canada, including the Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).